[T]he information and communications technology (ICT) sector is facing increased scrutiny for its role in enabling and inhibiting human rights—including issues as diverse as privacy rights; labor standards in product manufacturing; resource extraction in conflict zones; and contributing to respect for rights such as freedom of expression, health, and education...Telefónica engaged BSR to assess its human rights impacts, risks, and opportunities in each of its operating regions—marking what may be the first time a company in the ICT industry has done this...Telefónica’s new human rights plan has helped the company align decision-makers across all markets as well as at the corporate level...Working with Telefónica on its human rights strategy demonstrated why it is important for companies to look at human rights in a holistic way.