...This publication builds upon International Council on Mining and Metals’s overall work to date on ‘business and human rights’...It sets out good practice approaches on a specific...issue in this area: the development of company procedures for handling local level concerns and grievances. The number of documents on this topic has...grown significantly, in part prompted by the importance that John Ruggie has attached to having systematic approaches to dealing with such issues in his “Protect, Respect and Remedy” framework...A short core text is supplemented with a handful of relevant case studies...[T]his guide is released as a ‘Pilot Testing’ version...[Also refers to OceanaGold, Anglo-American, Newmont, ExxonMobil, BHP Billitons, Xstrata].