...As a responsible operator BP has a policy, procedures and agreed processes and mechanisms in place with regard to engaging with all of its neighbouring communities including with the communities of the settlements close to the Sangachal terminal and responding to concerns and grievances as they arise...Before we start any major project, we engage with stakeholders and conduct detailed environmental and social impact assessments (ESIAs) in affected areas and communities in order to be able to take all necessary action to avoid, eliminate where possible or minimize the impacts from our business. This has been the case with our ongoing project - Shah Deniz 2, where we started engagement and consultations with the communities well before the project early works commenced. The project conducted a Stakeholder and Socio-Economic Survey which informed the ESIA and associated plans and involved 200 household surveys in Umid, Sangachal, Azim Kend and Massiv 3, 12 focus groups and 66 interviews with key stakeholders. Following the initial consultation, the project held ESIA disclosure meetings in 2013 and has regularly met with communities to share updates on project activities and respond to questions and grievances...We have an established grievance resolution mechanism for communities living in our neighbourhood. Our policy is to register and acknowledge community grievances within seven days, and address them within 30 days...