Deutsche Telekom began conducting human rights impact assessments based on the UN Guiding Principles on Business and Human Rights in 2013. The assessments help us identify the impact that business activities in and outside the Group have on potentially affected groups of people while introducing a continual improvement process as needed...The UN Guiding Principles on Business and Human Rights require companies to more effectively integrate the human rights perspective into relevant business areas and internal processes. In order to implement it, Deutsche Telekom, for instance, integrated a human rights perspective into our due diligence activities of mergers and acquisitions...The UN Guiding Principles on Business and Human Rights address complaint channels at the corporate level and name criteria for judging the effectiveness of non-judicial complaint mechanisms. Therefore, in case of a human rights-related tip-off, the contact point for human rights will nowadays be involved into the process of the grievance mechanism. One of the criteria for judging the effectiveness of complaint channels is the constant improvement of the mechanism. For this reason, we will review the system annually in order to learn from past incidents and the follow-up processes involved.