"TELEPERFORMANCE, UNI AMERICAS AND UTRACLARO REACH AGREEMENT IN COLOMBIA", 18 April 2023

It is with great satisfaction that the three parties [Teleperformance, UNI Americas and Utraclaro] announce today that we have reached an agreement for the implementation in Colombia of the global agreement signed in Paris on 1 December 2022.

This agreement guarantees the exercise of union activity with freedom and autonomy to the workers’ organization present in Teleperformance Colombia. In addition, the agreement allows unions to have access to workers on the job to discuss the advantages of being part of the union.

Further, it creates space for the union to have digital access to remote workers as well as in-person employees at different locations...The company has made a public commitment that employees who decide to join the union, or who wish to play a broader role as a union representative or leader, will not be discriminated against...

It establishes measures, guarantees, spaces for dialogue and channels of communication between the union, workers and the company that allow for building a good relationship. And it facilitates the exercise of the freedom to unionize, which the parties define as a human right...

This historic agreement in Colombia represents the first implementation of the global agreement signed between UNI Global Union and Teleperformance. The agreement serves as a global model of how unions and companies can work together to ensure the protection of workers’ rights, the generation of decent and quality employment and social dialogue...