"Russia, Ukraine, and Social Media and Messaging Apps: Questions and Answers on Platform Accountability and Human Rights Responsibilities" 16 March 2022

Since Russia’s invasion of Ukraine... companies providing social media and messaging services have taken a wide array of steps to counter harmful disinformation, to label or block state-sponsored or state-affiliated media, and to introduce extra safety measures.

This Q&A examines what companies providing popular social media and messaging services have done during this crisis and whether that meets their responsibility to respect human rights. It explains what the companies failed to do in Ukraine prior to this war, and what they have frequently failed to do, or done poorly, in other crises around the world. And it presents what companies should do to protect human rights in crisis situations, including an investment in clear policies, content moderation, and transparency.