"Tunisian call center workers win big wage boost," 7 Feb 2023

Tunisian workers at the call center giant Teleperformance Foundation won big pay and benefit gains in a new contract negotiated by the Informational Technology and Services union. The union is part of the Tunisian General Labor Union (UGTT), which took part in negotiations.

Effective in March, the agreement includes wage increases between 9.5 percent and 13 percent, depending on seniority, and a 250 Tunisian dinar ($83) May Day bonus, a first in Tunisia’s private sector.

The contract also includes such key benefits as the creation of a retirement bonus equivalent to three salaries, food subsidies during the month of Ramadan and a back-to-school loan program.