Dispute over the legacy of staging the men’s World Cup in Qatar broke out on the floor of the Fifa Congress on Thursday, with the president of the Norwegian Football Federation calling for stronger action, only for the head of Qatar’s Supreme Committee to insist she “educate” herself over the issues.

In a tightly managed set-piece event in Doha before Friday’s World Cup draw, Lise Klaveness’s address upset the consensus when she said Fifa must act as a “role model” and called on the organisation to do more to support the families of migrant workers who had been killed and those injured working on the World Cup project.

The secretary general of the Supreme Committee for Delivery and Legacy (SC), Hassan al-Thawadi, then gave a passionate address defending the steps Qatar has taken since winning the right to host the World Cup...

Thawadi said that the most important legacy of the World Cup would be to correct prejudices that saw the Arab world as a place of conflict. He said he also wanted to reassure those concerned over a social legacy, citing the positive reports made by international trade unions over the development of workers’ rights. “Our adversaries have become allies,” he said “[and] even our harshest critics such as Amnesty recognise our commitment.”

He also criticised Klaveness for not speaking to the SC individually about Norwegian concerns. “...Madame president visited our country and did not request a meeting. She did not attempt a dialogue before addressing Congress today...”

The Guardian understands that Klaveness has addressed Thawadi personally over the social legacy in Qatar.

There was also controversy over a moment later in the Congress when Fifa’s president, Gianni Infantino, presented a video documenting the progress made on workers’ and human rights in Qatar since it won the World Cup.

The video said that the SC was instrumental in ending the kafala system in the country...