"Blind woman Gisele Mesnage sues Coles over online shopping website", 5 Nov 2014

…Ms Mesnage, who has been blind since birth, has launched a landmark claim against Coles with her legal team alleging the supermarket giant has discriminated against her because of her disability…Ms Mesnage encountered a number of problems with the Coles website, including being unable to select a delivery time for her groceries and complex navigation that meant it could take up to eight hours to place an order. Coles attempted to address the glitches in 2010 but an upgrade introduced last year repeated the same problems. After countless emails and calls to Coles failed to settle the dispute, Ms Mesnage complained to the Australian Human Rights Commission but the matter couldn't be resolved, leaving the option of legal actionThe case is believed to be the first action on web accessibility to go as far as the Federal Circuit Court…A spokesman for Coles said the company would review and respond to Wednesday's court filings…"Coles recognises and endorses the importance of online accessibility, and we are continually working to improve our online grocery shop, including improvements to the accessibility of the website. We work with experts in this field to make our site usable by people with disabilities."