abusesaffiliationarrow-downarrow-leftarrow-rightarrow-upattack-typeburgerchevron-downchevron-leftchevron-rightchevron-upClock iconclosedeletedevelopment-povertydiscriminationdollardownloademailenvironmentexternal-linkfacebookfiltergenderglobegroupshealthC4067174-3DD9-4B9E-AD64-284FDAAE6338@1xinformation-outlineinformationinstagraminvestment-trade-globalisationissueslabourlanguagesShapeCombined Shapeline, chart, up, arrow, graphLinkedInlocationmap-pinminusnewsorganisationotheroverviewpluspreviewArtboard 185profilerefreshIconnewssearchsecurityPathStock downStock steadyStock uptagticktooltiptwitteruniversalityweb
Company Response

10 Oct 2023

Author:
Amazon

Amazon's response to Amnesty International's report

... We appreciate the attention of Amnesty International both on this issue and the organization’s important mission to protect human rights globally. We are deeply concerned that some of our contract workers in KSA were not treated with the standards we set forth, and the dignity and respect they deserve. We appreciate these workers’ willingness to come forward and report their experience..

In KSA, similar to many companies throughout the region, Amazon works with third-party vendors to source and manage contract (non-permanent) employees...

Our supply chain audit process and our own investigation surfaced violations of our standards by our third-party vendor, and we worked closely with them to align on a compliance plan, which they’ve agreed to, that addresses those violations and complies with our standards. This includes ensuring their employees are repaid for any unpaid wages or worker-paid recruitment fees, are provided clean and safe accommodations, and that the vendor is committed to ensuring ongoing protections for workers. We will continue to work closely with the vendor to ensure they make the verifiable changes so that all impacted workers are provided for appropriately.

While we considered immediately suspending this vendor when these allegations came to light, we determined that it was in the best interests of their employees, many of whom traveled from other countries to Saudi Arabia for work, to instead work diligently with the vendor to make significant changes to their operations...

Part of the following timelines

Saudi Arabia: Workers say Amazon failed to compensate them for labour abuses, despite co. promise of USD 1.9m remedy; incl. co comment

Gulf: Migrant workers at major US & UK brands reportedly subject to severe labour violations incl. recruitment fee-charging, poor housing & withheld passports; incl. cos. responses & non-responses

Privacy information

This site uses cookies and other web storage technologies. You can set your privacy choices below. Changes will take effect immediately.

For more information on our use of web storage, please refer to our Data Usage and Cookies Policy

Strictly necessary storage

ON
OFF

Necessary storage enables core site functionality. This site cannot function without it, so it can only be disabled by changing settings in your browser.

Analytics cookie

ON
OFF

When you access our website we use Google Analytics to collect information on your visit. Accepting this cookie will allow us to understand more details about your journey, and improve how we surface information. All analytics information is anonymous and we do not use it to identify you. Google provides a Google Analytics opt-out add on for all popular browsers.

Promotional cookies

ON
OFF

We share news and updates on business and human rights through third party platforms, including social media and search engines. These cookies help us to understand the performance of these promotions.

Your privacy choices for this site

This site uses cookies and other web storage technologies to enhance your experience beyond necessary core functionality.