Arrow is very mindful of the human tragedy that has and is unfolding in Christchurch. The delay in settlement of policy holders claims is frustrating for all. The reasons for this delay are numerous and we can respond to the issues raised in a separate correspondence... [Arrow] confirm[s] receipt of the complaint against Arrow International concerning violation of human rights in Christchurch New Zealand. [Arrow] confirm[s] that we will investigate the issues presented in this complaint and respond at our earliest convenience. Please note that this is confirmation of the letter dated 17^th June, however we have not at this point in time, received appendices A to D inclusive. Arrow International is committed to the expeditious recovery of the Canterbury community following the earthquakes of 2010 and 2011.