“Confirm actions against any violation of the privacy of the participants”, 13 November 2019

The Telecommunications Regulatory Authority (Authority) affirmed that it will not fail to investigate and take the necessary measures against any violation of the privacy of subscribers in telecommunications services in Jordan, in response to what was published about [in] a [recent] study...

[The] Authority called on all the beneficiaries of…communication services to file a…complaint…in the event that the licensees violated the privacy clause in the contract signed with the subscriber. [T]he Telecommunications Law No. 13 of 1995 (the Act), is concerned with protecting the interests of the beneficiaries of telecommunications and information technology services, including maintaining the confidentiality of the beneficiaries' data..."Telephone calls and private communications are considered confidential matters whose inviolability cannot be violated. This is subject to legal liability”. Also, [such] data may not be disclosed except under court orders…

The [Authority] confirmed that it is concerned with…private subscription contract[s] between the licensees and the beneficiaries of telecommunications services, and the extent of the licensees commitment to contracts approved by the [Authority]. Article 5 of the [Act]…“the first party is obligated to maintain the confidentiality of the information of the second party and not to disclose it, except…that the second party agrees to publish, or…upon an official request from the [Authority].