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Article

19 Aug 2019

Author:
Patrick Alushula, Business Daily (Kenya)

Kenya Commercial Bank worker count falls as bank embraces digital technology

"KCB worker count falls by 240 as more cuts loom"

KCB Group’s employee headcount fell by 240 in the six months to June 2019, another low in seven years, with CEO Joshua Oigara saying the trend was inevitable given banks’ increased investment in digital outlets. The group had 5,980 employees at the close of June 2019 compared to the 6,220 it closed 2018 with, marking a sustained drop in its headcount amid the lender’s growing profitability. From a staff size of 5,162 in 2012, the number of employees grew to a peak of 7,509 in 2015 before starting to shrink. “For efficiency, we will see less and less jobs in the industry. In reality, as we build much more investments in our digital channels and agencies, we will see fewer jobs in our establishments,” Mr Oigara told the Business Daily in an interview...

While one employee was serving 1,227 customers in 2016, the same employee is now serving more than 1,544 customers as a result of increased efficiency from technology. The Central Bank of Kenya (CBK) has previously hinted that the industry was likely to continue experiencing changes in staffing as lenders adopt innovations such as financial technology, blockchain and artificial intelligence.

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