Company-based grievance mechanisms

The UN Guiding Principles on Business and Human Rights expect companies to establish or participate in effective operational-level grievance mechanisms for individuals and communities who may be adversey impacted" (Guiding Principle 29). 

The critieria to ensure the effectiveness of grievance mechanisms is outlined in Guiding Principle 31 and includes and expectation that mechanisms are: Legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue.

Key tools & guidance

ACCESS Facility
Provides database of existing non-judicial grievance mechanisms

 

Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms,  Corporate Social Responsibility Initiative, Harvard Kennedy School

 

Examples of implementation & uses

Below are selected examples of company-based grievance mechanisms. 

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20 January 2015

IPIECA launches manual on community grievance mechanisms for oil & gas sector

Author: IPIECA

"Community grievance mechanisms in the oil and gas industry", Jan 2015...

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6 November 2014

Adidas establishes complaint mechanism process aligned with UN Guiding Principles

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Article
1 April 2013

Factory Non-Judicial Grievance Mechanism (Framework) Advisory Draft [China]

Author: Zhang Junwei and Xian Yu, Social Resources Institute, Great Britain-China Centre; funded by British Foreign & Commonwealth Office

This non-judicial grievance mechanism for factories is based on the UN Guiding Principles on Business and Human Rights...The purpose of this grievance mechanism is to provide a trusted process for resolving disputes that occur within the factory. It...

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Article
1 April 2013
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Author: 张峻玮、鲜瑜,社会资源研究所、英中协会,由英国外交与联邦事务部资助 【中国】

工厂内非司法性申诉机制的设立依据...2011 年...由联合国人权委员会采纳的《联合国商业与人权指导原则》。该指导原则规定了非司法性申诉机制的有效性八原则。本申诉机制即在该原则指导下完成。工厂内非司法性申诉机制并非工厂内集体协商机制、工会制度或其他纠纷解决机制的替代,而是将员工提出申诉至申诉的最终解决加以规范化、流程化、制度化。申诉机制的目的在于在矛盾发生时,申诉机制能够为矛盾的有效解决提供具有公信力的渠道,促进“和谐企业”的实现,有效改善管理层和员工之间、员工和员工之间的关系...

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Article
1 March 2013

Company Mechanisms for Addressing Human Rights Complaints

Author: CSR Europe

This report...is based on the information gathered in the framework of CSR Europe’s Collaborative Project on Sustainable Supply Chains, Business & Human Rights. The project...aimed to enhance joint learning on the business implications of the UN...

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Article
1 March 2013

United Nations Association of Australia Victorian Division: Business & Human Rights Workshops 2013 [Melbourne, Australia, 26 Mar - 6 Aug]

Author: United Nations Association of Australia Victorian Division

The UNAA Business and Human Rights Workshops build capacity to monitor and manage corporate human rights risks and impacts, providing practical guidance on how to integrate human rights considerations into everyday business practices. The workshops...

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Article
23 January 2013

[PDF] Respecting Human Rights Through Global Supply Chains

Author: Shift

From 18-19 October 2012, Shift held the second in a series of workshops with business leaders...The workshops form part of Shift’s Business Learning Program, aimed at supporting the implementation by companies of the UN Guiding Principles on Business...

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Article
1 January 2013

Why human rights matter: a resource guide for integrating human rights into Communities and Social Performance work at Rio Tinto

Author: Rio Tinto, in partnership with Centre for Social Responsibility in Mining (CSRM), Sustainable Minerals Institute at The University of Queensland

We know that our decisions and actions, whether inadvertent or deliberate, can result in adverse human impacts. We also recognise that respecting human rights is a continual process which we will always strive to improve. We are determined to be...

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Article
4 December 2012

[PDF] [Statement by Andrei Galaev, CEO, Sakhalin Energy Investment Company]

Author: Andrei Galaev, CEO, Sakhalin Energy Investment Company

As Sakhalin Energy CEO I would like to share with you some approaches used in our company. These practices have been successful for us, our partners and stakeholders...From our perspective, there are FIVE critical steps to put Guiding Principles to...

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Article
1 December 2012

[PDF] Supporting Worker Empowerment - Including Support for Workers’ Assertion of their Human Rights - in the Supply Chain

Author: Katie Plichta, Dimitri Phillips, and other Members of the Stanford Colloquium on International Business Practices, under the direction of Stanford Prof. Chip Pitts, in collaboration with Cody Sisco and Blythe Chorn of Business for Social Responsibility and with input from the Global Compact Human Rights Working Group and Supply Chain Advisory Group.

This Note is focused on what businesses can do to better support workers in their supply chain, including through supporting workers’ assertion of their human rights. As such, it is relevant to both the corporate responsibility to respect human rights...

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