abusesaffiliationarrow-downarrow-leftarrow-rightarrow-upattack-typeburgerchevron-downchevron-leftchevron-rightchevron-upClock iconclosedeletedevelopment-povertydiscriminationdollardownloademailenvironmentexternal-linkfacebookfiltergenderglobegroupshealthC4067174-3DD9-4B9E-AD64-284FDAAE6338@1xinformation-outlineinformationinstagraminvestment-trade-globalisationissueslabourlanguagesShapeCombined Shapeline, chart, up, arrow, graphLinkedInlocationmap-pinminusnewsorganisationotheroverviewpluspreviewArtboard 185profilerefreshIconnewssearchsecurityPathStock downStock steadyStock uptagticktooltiptwitteruniversalityweb

Esta página no está disponible en Español y está siendo mostrada en English

Respuesta de la empresa

3 Sep 2020

Accor's response

16 September 2020

[...]

Further to your comments regarding Mantra Bell City (the “Hotel”), we confirm that the Hotel has entered into an agreement with Serco Asia Pacific to provide accommodation services at the Hotel under an arrangement with the Commonwealth Department of Home Affairs.

We appreciate your apprehensions regarding the situation at the Hotel, but would like to assure you that, from the observances of our teams on the ground, these guests are being treated fairly. We believe the accommodation, facilities, food and care given to these guests is of a high standard.

We confirm that there is a maximum of two detainees per room, which exceeds Covid-19 spacing requirements, and the rooms are comfortable and regularly cleaned. There are several activity rooms in which a wide variety of classes and services are offered - including multi-faith services, English classes, art classes, health and fitness activities and gym facilities. Each person has access to time outside and can enjoy physical activities in the fresh air. This outdoor area is open daily from 08:00 – 17:00hrs.

The Department of Home Affairs provides regular visits by health professionals including a nurse (who is onsite daily) as well as general practitioners, physiotherapists, psychologists and counsellors.

Accor is committed to upholding the fundamentals of the UN Global Compact and we do not believe that our contract with Serco Asia Pacific is in breach of any human rights principles.

We take on board your concerns but would like to assure you that we do not consider that there are any abuses of human rights occurring at the Hotel.

Línea del tiempo

Información de privacidad

Este sitio usa cookies y otras tecnologías de almacenamiento web. Puede configurar sus preferencias de privacidad más adelante. Los cambios se aplicarán de inmediato.

Para más información sobre el uso que hacemos del almacenamiento web, por favor consulte nuestra Política de Cookies y Uso de Datos

Strictly necessary storage

ON
OFF

Necessary storage enables core site functionality. This site cannot function without it, so it can only be disabled by changing settings in your browser.

Cookies analíticas

ON
OFF

Cuando accede a nuestro sitio web, utilizamos Google Analytics para recopilar información sobre su visita. La aceptación de esta cookie nos permitirá conocer más detalles sobre su visita y mejorar la forma en que mostramos la información. Toda la información analítica es anónima y no la utilizamos para identificarle. Google proporciona un complemento de inhabilitación de Google Analytics para todos los navegadores populares.

Cookies promocionales

ON
OFF

Compartimos noticias y actualizaciones sobre empresas y derechos humanos a través de plataformas de terceros, incluidas las redes sociales y los motores de búsqueda. Estas cookies nos ayudan a comprender el rendimiento de estas promociones.

Sus preferencias de privacidad en este sitio

Este sitio usa cookies y otras tecnologías de almacenamiento web para mejorar su experiencia, mas allá de la funcionalidad básica necesaria.