Teleperformance's Duty of Vigilance Plan was first published in December 2018 and is available here. In April 2019 Syndex released a report alleging that the Plan produced is inadequate.  In particular it says "it appears that the company management has not fully appreciated the risks inherent in its own operational choices".  It also alleges that the company failed to engage with stakeholders in the development of the Plan as required under French law.

In April 2019 we invited Teleperformance to respond to the concerns raised in Syndex's report as well as a summary of this report by UNI Global Union.  The company's response is below.

In July 2019, French NGO Sherpa and UNI Global Union formally put Teleperformance on notice that it must comply with its duty of vigilance regarding human rights. You can read more on this and see Teleperformance's response here.