In 2016 we conducted a comprehensive review of ANZ’s human rights standards... [and] n October 2016 we issued a revised set of human rights standards, which were upgraded in several key areas, including: (1) Confirming our ‘zero tolerance’ for improper land acquisition,... (2) Committing to considering remediation processes if we identify we have caused or contributed to adverse impacts, or are linked to adverse human rights impacts via our products and services,... (3) Confirming our expectation that our customers resolve issues identified where they are associated with adverse human rights impacts, ...(4) Supporting our business partners to align to these standards, eg clarifying our expectation that our business partners provide a fair and safe working environment, including following our approach to ‘no tolerance’ for child labour.

... We will not tolerate land acquisitions by our customers that we consider to be improper... In relation to our former customer Phnom Penh Sugar, we understand and respect that NGOs will continue to campaign in relation to their grievances. We did seek to influence change in this case and regret that we were not able to make more progress... These are issues that in regard to PPS can only be resolved by all parties working together and through the Cambodian Government-led process that is examining land displacement...