"Food delivery app Efood faces customer backlash over workers’ rights", 17 September 2021

The decision of a Greek online delivery-distribution platform to message some its delivery workers to inform them that they would have to become freelancers to continue their relationship with the company resulted in a customer backlash on social media on Friday.

Using the hashtags such as #cancel_efood, people took to social media to say they had uninstalled Efood’s app from their devices and would no longer be using the service in protest at the company’s approach to labor rights.

In a message sent to 115 of its distributors on three-month contracts on Thursday, Efood informed them that their relationship with the company would not be renewed unless they became freelancers.

The message, a copy of which circulated on social media, said that “in the context of increasing the productivity of the [company’s] fleet and its broader strategy,” it was asking the 115 contract workers to become freelancers...

Efood subsequently issued a statement regretting the “incorrect wording” of the message sent to the 115 delivery workers.

“There was no intention of creating a climate of insecurity among distributors, but instead offered to those workers whose contracts were expiring [on 30 September], a new way of working with the company that will work positively for both parties.”