CEO Jeff Bezos has responded in a memo to employees...as obtained by Geekwire... "...The NYT article prominently features anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems. The article doesn't describe the Amazon I know or the caring Amazonians I work with every day. But if you know of any stories like those reported, I want you to escalate to HR. You can also email me directly...Even if it's rare or isolated, our tolerance for any such lack of empathy needs to be zero..."