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All workers under the purview of the SC are covered under the SC’s Workers’ Welfare Standards (WW Standards) and enforced by the Workers’ Welfare Department (WWD). The scope of our programme covers construction workers, and those involved with security services, facility management, housekeeping/clinics, transport, and food and beverage, among others. Through our robust Compliance and Audits mechanism, we continuously monitor companies’ compliances with the requirements of the SC WW Standards and Qatar Labour Law and have enforcement measures in place to rectify any non-compliance.

Audit and Inspections: The SC has a robust monitoring system to assure compliance with the Workers’ Welfare Standards (WWS) and actively investigates non-compliances. The SC also has a dedicated grievance hotline where workers can anonymously report issues and raise complaints...

Compliance & Enforcement: A comprehensive set of contractual remedies ensure that the WWS are enforced...

Supply Chain Due Diligence: The SC has embedded its WW Standards within all service agreements, whereby workers’ welfare compliance is a contractual obligation. The SC also performs ongoing audits and inspections, as well as conducts worker interviews to gain first-hand insight from workers. A detailed report is issued to all contractors with the required rectifications after completing every audit...

Recruitment Fees: Both Qatar Labour Law and the WWS strictly prohibit the charging of recruitment fees to workers. SC contractors are also required to utilise recruitment agencies licensed by the MoL and to include ethical recruitment clauses in their agency agreements so that workers would not be illegally charged...

Working Conditions: The SC’s pre-tournament due diligence operations included inspections of official and non-official venues to ensure suitable site welfare facilities were in place...During the tournament, a detailed inspection plan was prepared with a risk-based prioritisation of sites and contractors. 28 dedicated labour rights inspectors were mobilised in four teams to locations where the largest impact could be made. A total of 8,086 workers were interviewed to assess contractor compliance with Qatar Labour Law, the WWS and other logistical, venue-related issues such as distribution of food and water during work shifts...

Grievance Mechanism: The SC established a three-tier grievance mechanism for workers to share grievances and suggest improvements to welfare and safety, without fear of retaliation. The three tiers include...