"Safety has and will continue to be a top priority for DoorDash, and we’re constantly working to make dashing even safer. 

As further evidence of our deep and enduring commitment to safety, we’ve launched more than eleven new safety products or initiatives since last November alone. The new features include SafeDash™ Check-In to give Dashers greater peace of mind while dashing, Real-Time Safety Alerts to help keep Dashers out of harm’s way, and an in-app feature to make it easier to report rare safety incidents if they occur. 

In the rare event something doesn’t go as planned, DoorDash is there to support Dashers - every US Dasher is covered by our industry-leading occupational accident insurance, for free and with no opt-in required, if they are injured while delivering. We also have a dedicated Trust & Safety team ready to help 24/7, 365 days a year. 

While DoorDash has made important progress, we’re clear-eyed about safety and we know there will always be more work to do. 

Background Information (attributable to the company):

• The overwhelming majority of deliveries on our platform – more than 99.99% – are completed without any safety-related incident at all. Even so, we’re constantly working hard to make dashing even safer because any injury, any death is a tragedy. 
• Since November last year, DoorDash has launched several new safety features including (November newsroom + February newsroom for more details)
  • SafeDash Check-In: If we detect that a dash is taking longer than expected, we’ll automatically check in to see if the Dashers is okay. If they take a long time to respond or feel unsafe, an ADT safety agent will call them and escalate to 911 if necessary. 
  • Real-Time Safety Alerts: In the event of an emergency – like a natural disaster – we can quickly alert Dashers, customers and merchants about the incident and suspend operations in the area. 
  • SafeChat: If our technology detects inappropriate or offensive language in a chat via our app, the person who sent the message will receive a warning. Dashers can unassign from deliveries where SafeChat has flagged this type of language without penalty. 
  • Safety Reporting: If a customer makes a Dasher feel unsafe, they can immediately report it via in-app chat or call for investigation. They can also block future deliveries made to that customer in the future. 
• Last year, we rolled out several new features to improve delivery accuracy including better address validation, nudging customers to provide details such as unit number or drop off details, and sharing the drop-off location with the customer to help them locate their orders.
• We’re proud of the fact that for so many Dashers, especially women, safety is a key reason why DoorDash is their platform of choice. The 2021 national Dasher survey found 97% of female Dashers and 95% of male Dashers prefer delivery over rideshare in part because they believe it’s safer."