... In addition to Delivery Hero ‘s (DH) Code of Conduct, the contractual arrangements between DH subsidiaries and its logistics providers include clauses that clearly state our expectation that logistic providers shall observe all applicable regulations in relation to the riders, and that riders’ health and safety is protected.

Furthermore, these clauses reserve the right of DH subsidiaries to audit and monitor compliance by logistics providers, and to terminate the collaboration if the logistics provider is unobservant of riders’ rights...

We will not shy away from terminating our relationship with a logistics provider and take further measures if appropriate if we find that the logistics provider breaches our Code of Conduct and doesn’t respond to requests to resolve any wrongdoings. However, if such a rare situation occurs, we will do the utmost to ensure that riders employed by this logistics provider are able to change employers...

With regards to the alleged wrongdoings raised by FairSquare, it is important to reiterate that these alleged claims made by Infinity employees of withholding earnings and retaliations for speaking up, were made against Infinity Delivery Services and Infinity Limousine, two Qatari logistics providers (hereafter “Infinity entities”), not talabat or DeliveryHero.

Upon learning about the matter -same day- the teams on the ground launched a full fledged investigation, involving relevant authorities, as well as responding to and keeping FairSquare informed on findings and progress (Response to FairSquare in PdF). This resulted in terminating the relationship with Infinity entities, and coordinating with relevant stakeholders to support affected riders.