"Two anonymous Nepalese organisations vs. Visa Facilitation Services (VFS) Global", 25 August 2024

On 25 August 2024, two anonymous Nepalese organisations filed a complaint against Visa Facilitation Services (VFS) Global with the Swiss NCP. The complaint concerns the activities of VFS Global in Kathmandu, Nepal, related to its involvement with the Chhaya Center business complex...

VFS Global is the world’s largest visa outsourcing and technology services specialist for governments and diplomatic missions worldwide...

According to the complainants, the Center’s construction has been associated with human rights violations against the indigenous Newar community, particularly the local Pradhan Newars of Thamel, as it was built on land connected to communal Guthi (trust) lands, which are traditionally owned by the Pradhans and used for religious and cultural purposes....

Activists associated with the complainants have also faced threats and harassment due to their opposition to the Center’s construction....

The complainants are seeking mediation so that: (1) VFS Global acknowledges its link to human rights abuses against the Pradhan Newar community through its association with the  Complex; (2) VFS Global uses its influence to change harmful practices at the Complex, ensure respect for international human rights standards, and consult with the affected community; and (3) the company protects those who might be facing potential  concerns retaliation.