"FIFA response to the BHRRC: Mechanisms to protect workers’ rights at the FIFA World Cup Qatar 2022,"

FIFA has taken note of the information collected by the BHRRC and its partners on human and labor rights in the context of the FIFA World Cup Qatar 2022. In line with FIFA’s Human Rights Policy (see here) and article 3 of the FIFA Statutes, FIFA is firmly committed to uphold and promote internationally recognized human and labor rights standards for all workers involved in the FIFA World Cup 2022...

Finally, with regards to your inquiries related to the FIFA Human Rights Grievance Mechanism, we would like to highlight that rights-holders were made aware of this mechanism (see here) through different channels: trainings delivered to high-risk suppliers and commercial affiliates; targeted outreaches including awareness-raising sessions with civil society organizations and information sent to ticket-holders via email and fan app; communication through embassies; press statements and a dedicated section on FIFA.com. In addition please note that the primary platform for reporting labour issues was the 24/7 Workers’ Welfare Grievance Hotline managed by the Supreme Committee’s Workers’ Welfare Department (see here).

More detailed information on the FIFA Human Rights Grievance Mechanism, including the numbers of complaints received and closed, and examples of topics raised, is currently being verified by a third-party assessor and will be published in due course as part of the overall tournament reporting on sustainability matters.