This statement records the decision of the UK National Contact Point (NCP) about a complaint against Eurasian Natural Resources Corporation (ENRC) by...Rights and Accountability in Development (RAID). The complaint about ENRC’s mining projects in the Democratic Republic of Congo alleged that the company’s actions did not meet voluntary standards of responsible business conduct included in the OECD guidelines for multinational enterprises... [The] UK NCP considers that ENRC has not engaged effectively with two stakeholder communities on the concessions, and has not taken adequate steps to address impacts on the communities... One of the impacts that is not adequately addressed is a threat to the security of community access to safe drinking water...

The UK NCP recommends that ENRC takes steps:

• to ensure that effective communications channels are in place between ENRC, the concession holding companies, and the stakeholder communities of Kisankala and Lenge...including accessible and effective grievance procedures.
• to inform the communities about standards of conduct expected of staff and security contractors on the site, and ensure that the communities receive timely advice about anticipated changes to the schedule for mining.
• to use its influence to ensure that site security management includes measures that assure continuing unrestricted community access to the water supply provided in 2007-08.