Zomato puts delivery partner wellbeing at the heart of its business model. We have several initiatives in place to support this including comprehensive accident and general insurance that includes a provision for loss of pay at no additional cost, safety training, black zoning and a safety button linked to emergency ambulance services for delivery partner safety, rest points for our delivery fleet (open for use by any company), multi-channel grievance redressal systems […]

We have been awarded points by Fairwork for various principles that contribute to standards of Fair Work. We have been awarded the maximum possible points for Fair Contracts, Fair Conditions ( 2 each) and 1 point under Fair Management.

In terms of areas where we were not awarded any points, we have cooperated closely with the Fairwork team and provided detailed evidence of the efforts we make to ensure workers are fairly compensated for the time invested in undertaking deliveries for the platform. Gig work in its essence is task-based and flexible in nature […]

Based on the above, it would be wholly incorrect to say that Zomato has failed to ensure basic standards of fair work when the company has gone well above and beyond its legal obligations to provide a quality, flexible opportunity for workers seeking to participate in and earn from deliveries.