App-based delivery and passenger drivers in Sri Lanka are grappling with severe challenges, working 11 to 16 hours a day under conditions that leave them vulnerable and overburdened. According to a new report by the Solidarity Center, these workers, who are excluded from formal labour protections, face low wages, unsafe work environments, and the constant threat of penalties imposed by app algorithms. Despite their long hours, a significant portion of their earnings is consumed by operational costs, such as fuel and vehicle maintenance, leaving little financial stability. Workers lack access to paid leave, health benefits, or compensation in cases of injury, creating a precarious existence for many. Additionally, algorithmic management often results in unfair pay reductions and a lack of transparency, further exacerbating their struggles.

The report highlights the urgent need for systemic reforms to address these challenges. Workers are advocating for recognition under labour laws to ensure fair wages, social protections, and workplace safety standards. They are demanding transparent pay structures, protection from arbitrary penalties, and regulations to safeguard their well-being. The growing movement among app-based workers seeks to establish reasonable work hours, access to rest facilities, and adequate health and safety measures. To achieve these goals, collaboration between unions, employers, and the government is essential to ensure that platform workers receive equitable treatment. As the platform economy continues to expand, addressing these systemic issues is critical to creating a fairer and more sustainable future for workers in Sri Lanka.

The Business & Human Rights Resource Centre (BHRRC) reached out to both Uber Sri Lanka and PickMe for comment on the report and a response was received from Uber, which can be found here. PickMe, on the other hand, did not respond.