"Call centre workers protest against redundancies outside Firstsource", 28 July 2023

The Derry Call Centre Campaign, Aegis the Union, and Derry Trades Union Council held the protest rally outside the Firstsource call centre on Northland Road on July 26.

The protest was attended by call centre workers, union members, and community leaders.

Back in May the ‘Journal’ reported how up to 200 redundancies were being sought at Firstsource in Derry after the company launched a consultation process with staff.

The protestors are calling on the Firstsource to offer enhanced redundancy packages to staff...

The workers have asked the company why it is ‘transferring work from Derry’ and ‘what enhanced redundancy packages [are] being offered’.

“We call on Firstsource to answer these questions and to provide fair and transparent treatment for all of its employees,” said Niall McCarroll, Chairman of DTUC.

In a statement, the company responded: “Firstsource began a redundancy consultation process with a number of colleagues at its Belfast and Derry/Londonderry sites. The changing priorities of one of our clients, Sky, means they are making proposals to adjust services currently being delivered across both sites.

“Staff impacted were informed in May, and as a responsible employer, we are working closely to support them throughout this process. Firstsource remains committed to Northern Ireland and both sites as we continue to deliver a range of services for our outsourcing clients.”