Ahold Delhaize recognizes migrant workers as a vulnerable group in supply chains

worldwide, particularly in agriculture, and takes reports of abuse very seriously. Ahold

Delhaize’s commitment to address issues and support human rights is outlined in the

Position on Human Rights, available on the website. In response to reports of human

rights issues in their dairy supply chain, Hannaford engaged in a thorough due diligence review

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Access to remedy is an important aspect of an effective human rights due diligence

process. Ahold Delhaize’s grievance mechanism is called the Speak Up Line, and is free

and accessible online and by phone, 24 hours per day, seven days per week, in the

local languages of the countries in which the brands operate through a confidential and secure service hosted by a third party, NAVEX. It is effectively used by thousands of

associates on an annual basis, and Ahold Delhaize continuously improves the system

based on user engagement and feedback. You can read more about the Speak Up Line

in the Human Rights Report 2022 (page 37-39). While the Speak Up Line is also

accessible to third parties, Ahold Delhaize recognizes that it is more difficult for those

working in supply chains to find and access these resources. That is why Ahold

Delhaize also expects suppliers to establish adequate complaint mechanisms and to

ensure no retaliation, as outlined in its Standards of Engagement. Ahold Delhaize also

works with industry organizations and standard’s committees, including amfori BSCI and others, to promote the provision of effective grievance mechanisms by its suppliers.

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Full response included below.