Crédit Agricole's 2009 commitment towards human rights refers explicitly to the UN Human Rights Norms for Business...It states that we will “carry out due diligence vis-à-vis customers, suppliers and service providers to ensure that the Group does not unwittingly participate in human rights violations, whether directly or indirectly”, i.e. our expectations cover not only our staff but also our business partners and other parties directly linked to our operations, products and services...Crédit Agricole has processes in place for the remediation of any adverse human rights impact either direct (whistleblowing procedure) or indirect through an investment or financing...