17 January 2020

It is important for us to attract and retain top talent in the markets we operate. So a priority for us is ensuring the compensation and benefits we provide our people are fair and competitive in each market. This includes providing a safe, inclusive and supportive work environment.

Employees at our Telstra contact centres in the Philippines have access to many of the same benefits as their colleagues in Australia. This includes access to our free and confidential employee assistance program for our team and their immediate family members, as well as flexible working arrangements (in addition to regular breaks during a shift) so that employees have some flexibility with their schedules to help with their work-life balance.

We also provide additional, country-specific support such as sleeping quarters and meals to keep our people safe in times of natural disasters like typhoons. And we have permanent onsite health/safety and medical staff available to assist with any health related matters.

Paid volunteer leave is standard in all locations we operate so our people can support their charity of choice, but in the Philippines we also allow time away from work to support the activities of the Telstra Foundation Philippines which has been operating for a number of years and aims to advance the education of the country's youth.

And when it comes to remuneration, we regularly participate in independent industry surveys to ensure we retain a competitive advantage and we're also accredited by the Philippine Economic Zone Authority (PEZA) – the regulating body of the Information, Technology and Business Process Management industry.

Beyond these benefits we provide to Telstra employees, we work closely with our local partners to ensure the working conditions of their employees assigned to Telstra accounts meet the standards we expect.