"Pontins served ‘unlawful act notice’ over discrimination against Irish Travellers," 15 February 2024

The holiday park operator Pontins has been served with an “unlawful act notice” after an investigation by the equality watchdog found multiple instances of race discrimination against Irish Travellers.

The Equality and Human Rights Commission (EHRC) found the operator, which is owned by Britannia Jinky Jersey Ltd, committed several clear breaches of the Equality Act...

The unlawful act notice will require the holiday operator by law to produce an action plan to address how they will meet the equality watchdog’s recommendations. If they fail to do so by early April this year, the operator could face criminal sanctions...

Britannia Jinky Jersey Ltd said in a statement: “We are in the process of reviewing the unlawful act notice and investigation report from the Equality and Human Rights Commission.

“The specific incidents reported by the EHRC are historic issues predating 2018. The call centre where the incidents took place has closed and the majority of the staff involved have now left Pontins.

“We apologise to all who may have been affected. Pontins is committed to ensuring ongoing compliance with the Equality Act 2010.”