... We are aware of the particular human rights challenges in the production of tea, including in the Assam state, as identified in the recent Oxfam report. We source tea from the region of Assam exclusively from producers who have been certified by the Rainforest Alliance and Ethical Tea Partnership; the majority of these growers are also certified organic and Fairtrade... 

We will continue to adjust our buying practices to address adverse impacts on human rights. As our tea products are not sourced directly from producers, rather from suppliers who commission the manufacture or import of the products, collaborating with our suppliers is an essential factor in achieving our sustainability goals, resolving problems and driving continuous improvement along our entire supply chains...

In the near future, we will further address the challenges identified by undertaking a range of measures, including but not limited to revising existing policies and processes, ensuring greater supply chain traceability, increasing social audits and certifications, further integrating our CR criteria into the purchasing process and participating in multi-stakeholder initiatives...