... We appreciate the attention of Amnesty International both on this issue and the organization’s important mission to protect human rights globally. We are deeply concerned that some of our contract workers in KSA were not treated with the standards we set forth, and the dignity and respect they deserve. We appreciate these workers’ willingness to come forward and report their experience..

In KSA, similar to many companies throughout the region, Amazon works with third-party vendors to source and manage contract (non-permanent) employees...

Our supply chain audit process and our own investigation surfaced violations of our standards by our third-party vendor, and we worked closely with them to align on a compliance plan, which they’ve agreed to, that addresses those violations and complies with our standards. This includes ensuring their employees are repaid for any unpaid wages or worker-paid recruitment fees, are provided clean and safe accommodations, and that the vendor is committed to ensuring ongoing protections for workers. We will continue to work closely with the vendor to ensure they make the verifiable changes so that all impacted workers are provided for appropriately.

While we considered immediately suspending this vendor when these allegations came to light, we determined that it was in the best interests of their employees, many of whom traveled from other countries to Saudi Arabia for work, to instead work diligently with the vendor to make significant changes to their operations...