A woman in India recently sued Uber, the Internet-based ride-hailing service operating out of California, in a US court, seeking unspecified damages. The woman alleges a driver registered with Uber in India raped her and in her American suit she alleges negligence on Uber’s part. She experienced “horrific and brutal rape” in December because of the taxi app company’s “inadequate and disingenuous commitment to safety,” according to her complaint filed in California...Uber’s India experience is a reminder that the human rights of passengers must be paramount. Companies like Uber should assess and understand their human rights impacts, develop policies and implement strong due diligence measures to mitigate and eliminate potential harm to human rights. And there should be zero tolerance for grave crimes. If it means Uber has to redesign its business model, so be it.