Response from Expo City Dubai to NGO Equidem's report "Unjust Transitions: Climate Migration, Heat Stress, and Labour Exploitation in the United Arab Emirates":

The welfare of everyone working at Expo City Dubai is our number one priority and we have best-practice policies, standards and processes in place to ensure the health safety and wellbeing of everyone on our site.

At each stage of the workers’ journey with Expo City Dubai, our dedicated Worker Welfare team helps them understand their work-related rights, as well as provide access to Expo City-owned support mechanisms through inductions, videos, poster campaigns and training in their native languages. Contractors are also obliged to hold regular Worker Welfare Committees, to be held every two months as a minimum, with elected worker representatives.

The Expo City freephone worker hotline is available in nine languages (English, Arabic, Hindi, Urdu, Malayalam, Tamil, Tagalog, Bengali, Mandarin) and can be accessed anonymously.

Worker Connect, Expo City’s multi-language (English, Arabic, Hindi, Urdu, Malayalam, Tamil, Nepali, and Bengali) mobile app, also allows issues to be reported anonymously while acting as a one-stop-shop for educating workers on their rights.

In addition, we conduct regular face-to-face and unannounced interviews with workers on the ground on a confidential basis.