Members of Change the Terms released the following statements on the audit, following their work with Facebook over the past year to develop a civil rights accountability structure... "We cannot rely on Facebook to tell us whether the changes they are making to address hateful activity on their platform protect their diverse users. In this audit, the company commits to improvements consistent with Change the Terms’ recommendations in some key areas, including moving responsibility for addressing hateful activities to senior management and tackling teams of trolls and bots pushing hate in the election context. But, we still need much broader transparency so independent researchers can look at data and answer whether these changes make a difference"... said Henry Fernandez, senior fellow at the Center for American Progress and member of Change the Terms.

The Change the Terms coalition has urged major tech companies, including Facebook, to not only strengthen their terms and services against hateful content but to adopt specific corporate policies on transparency, enforcement and evaluation... We also urge Facebook to create a transparent and neutral online appeal process and provide quarterly online reports to the public summarizing how the company is flagging content and enforcing their terms on hateful activity.