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Guidance on the complaints procedure under the German Supply Chain Due Diligence Act
This guidance explains the requirements of the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz, LkSG) for organising, implementing and evaluating a complaints procedure in order to provide enterprises with assistance in implementing the Act. The guidance describes the requirements of the Act, shows the role of the complaints procedure in the due diligence process, and offers assistance and practical tips for implementation.