Mining firms 'fail to address complaints from communities', says report, 20 Aug 2014: Grievances ranging from water, air and soil pollution to lack of jobs are seething among communities living around coal mines...as mining firms’ mechanisms to address residents’ complaints are failing to do so, according to findings of a 2014 Bench Marks Foundation report... The report... focused on two companies...Anglo American...and BHP Billiton...The findings were based on interviews and focus groups with community members. While both companies had formal complaint mechanisms for communities to use, the report found that their systems were not being used effectively... BHP Billiton vice-president of communications Lulu Letlape said the company would provide a comprehensive response once it had time to review the report in detail. “At BHP Billiton being environmentally responsible and supporting our communities form a key part of our values,” she said.