NSO develops and licenses to States and State agencies technologies intended to thwart serious criminal acts... [W]e are aware that our products, as for any other company, can be misused. This is why NSO has been developing its Human Rights Program for the implementation of the UN Guiding Principles on Business and Human Rights (UNGPs) and is committed to being transparent in its approach.

... NSO requires, as a condition of use, that its government customers agree that they (1) will use NSO’s Pegasus technology “only for the prevention or investigation of crimes and terrorism and ensure that the [technology] will not be used for human rights violations” and (2) will immediately notify NSO of any potential misuse. NSO can contractually suspend or terminate service to customers engaged in any improper use of its Pegasus technology outside these parameters... and has done so in the past... NSO also recently adopted an upgraded human rights due diligence procedure that applies to all future engagements and renewals. Under the procedure, when a new opportunity arises, which can range from a general possibility to engage with a State or State agency, NSO conducts a human rights-focused country- level assessment... As a rule, NSO does not pursue opportunities where the human rights risks are unduly high...