The ITUC is extremely concerned about the situation of workers’ rights at Starbucks in Chile. In October, as it announced record profits, the company rejected all Starbucks Workers´ Union demands, included in a draft collective agreement. Alleging damage to its competitiveness, the company has said it cannot cover basic benefits to workers such as meals and commuting expenses, as well as sick pay rights…The company was sentenced four times for violation of trade union rights in 2012, and the Chilean Supreme Court has recently upheld an appeal court ordering it to pay a $50,000 fine and to negotiate a collective agreement with the union...[Business & Human Rights Resource Centre invited Starbucks to respond; the response is provided in Spanish only]