Thilawa Management Committee (TSMC) and Myanmar Japan Thilawa Development Limited (MJTD) has jointly launched Thilawa Complaints Management Procedure (TCMP) to receive, investigate and facilitate resolution of stakeholders’ concerns and grievances regarding with TSEZ’s activities... The TCMP is designed to be accessible by affected individuals and community. TCMP allows stakeholders to raise questions or concerns with TSEZ’s activities and have them addressed in a prompt, transparent and respectful manner. Moreover, concerns of the communities are identified through monthly home visits, quarterly coordination meetings and the other direct contact with the local people in the area.